Delivery Engineer Americas - Remote

Description

Verbio develops cutting-edge technology around the widest range of Human-Machine communications through natural language. By joining our teams, you will acquire broad knowledge on our Artificial Intelligence technology and products, which include Voice Biometrics, Speech Recognition, Text-to-Speech Conversion, Cognitive NLU, Conversational sensors and Virtual Assistants and Chatbots.

Our products are based on the latest Neural Networks and Machine Learning Techniques and by working on their implementation on real use cases, you will be closely participating in their configuration and training, as well as on complex integrations with client’s systems creating innovative solutions across various industries.

The Technology Stack we use varies from Python, VUE, Rust, C++, and cutting-edge ML Frameworks such as Tensorflow, Caffe, Theano or PyTorch. We work with Docker, AWS and Node.JS to Oracle and MySQL and NVIDIA and Intel accelerators hardware.

We have offices in Barcelona, Madrid, São Paulo, Mexico DF, and Palo Alto and you will be part of a multinational team of PhD’s & Engineers in NLP, Artificial intelligence and software development.

If you enjoy challenges and learning every day in a very innovative environment, this is your company!

Currently we are hiring a SENIOR Delivery Engineer USA and LATAM. Verbio’s Delivery Engineers use their deep technical skills, knowledge and expertise during the deployment stage to set up Verbio’s products both in customer premises or in our cloud and give support for the deployed projects.

Among the main daily tasks required there would be leading Verbio Solutions deployment and troubleshooting technical issues, ensuring customer satisfaction by delivering professional services with positive business outcomes for the customer. A Verbio’s Delivery Engineer needs to have a deep technical knowledge and have a great deal of professional experience in software deployment and Support, as well as being personable and capable enough to effectively collaborate with others and be a technical reference inside the team.

For The Day To Day Work, We Use

• Linux Operating systems(Ubuntu, RedHat, Centos, Rocky,...) for your desktop and customer servers.
• Bash script and Python for your day-to-day.
• Gitlab to maintain your code and scripts organized.
• Google Environment for Documentation, email, and office tasks.
• Google meet, zoom, and teams for meetings.
• Jira Software, Confluence, and Trello from Atlassian.
• Zendesk as a Support web portal.
• Tcpdump and Wireshark to analyze network captures.
• Terraform and Terragrunt for AWS Deployments.
• Asterisk and any other SIP communication systems

We most definitely want you if...

You are passionate about Linux and a job well done, in the Delivery’s position you will be able to work with Conversational Technologies with the latest technology. You will help deploy these solutions in customer infrastructures and accompany them until the solution is successfully installed. You will also provide maintenance and support of our facilities being the technical face visible to the customer. You will help your workmates to improve their skills adding your knowledge to the team.

Tasks and responsibilities

• Handling technical communication/interaction with the end customer. Attending customer meetings acting as a technical/product expert and also replying to customers following requests by email.
• Leading the deployment of Verbio solutions either in the customer’s infrastructure or Verbio cloud.
• Working closely with customers to troubleshoot Verbio deployments, facilitating customer support.
• Ensuring project success together with Project Managers and supporting junior Engineers.
• Establishing communication with product or infrastructure teams to ensure a successful deployment.
• Keeping updated and well-trained/informed about Verbio’s products/solutions including tools, programming interfaces, integration mechanisms, requirements, and limitations of the technology.
• Collaborating with other Technical Delivery Team members in content generation by providing technical information describing how Verbio products work on customer’s infrastructure.
• Sharing relevant information about feature requests coming from customers with our product teams to ensure that Verbio’s roadmap is aligned with market feedback and trends.
• Working closely with the sales/presales Representative owning the account to provide the best customer experience possible with 100% alignment on both technical and commercial aspects of the deal.
• Collaborating in standards and methodologies definition for successfully deploying and integrating our AI technology into our customers’ systems.
• Collaborating with product teams in maintaining internal systems for Quality Assurance.
• Taking part in designing and improving Verbio platform architecture and functionality, giving feedback to the product and technology teams.
• Leading the definition of customizations and new developments to meet specific customer requirements.
• Ensuring the quality of the customizations and new developments to be installed in customer’s premises.
• Identifying lack of knowledge in the team, and providing training for junior profiles or new team members.

What you will do in your first 3 months ( List of main tasks)

• You will receive training about Verbio Technologies and tools you will use in the company.
• You will assist in meeting with customers to be introduced.
• You will start to participate in internal meetings with the rest of your colleagues.
• You will participate in log analysis sessions with your colleagues and you will be able to demonstrate your knowledge.
• What you should know how to do after three months
• Deploy Verbio Solutions without technical colleague’s support.
• Have customer technical meetings without technical colleague's support.
• Collect useful information to share with technical colleagues for reviewing.
• Use Gitlab as a day-to-day tool to keep your scripts and codes updated.
• Provide support through our internal Customer support portal.

Skills and Experience

• Telecommunications or Computer Engineer (Master or Degree)
• Customer-focused, high proficiency in oral and written communication/presentation skills
• Unix/Linux Server Administration knowledge (> 8 years)
• High knowledge in any of the following Communication protocols (MRCP, SIP, RTP, RTSP, RTCP, HTTP, WebSockets, REST API) (>5 years)
• Strong interpreted and scripting language skills (bash, python, perl,...) (> 5 years)
• Ability to read source code in order in any language to support the product team
• Experience in control version tools (Git, SVN).
• Experience working with cloud technologies such as AWS, Google Cloud, or Mircrosoft Azure.
• Ability to remain calm under pressure and react appropriately in a fast-moving, constantly changing work environment
• Ability to work remotely but in total coordination with remote teams/workmates
• Strong team-player
• Self-motivated
• High English and Spanish proficiency levels (C1,...)
• Experience with contact center technologies (Telephony, PBX, IVR, CTI)

Nice to have

• Experience/knowledge in speech technologies
• Experience in Agile working methodologies (SCRUM, Kanban)
• Programming skills in C/C++
• Gitlab Continuous integration
• Terraform and Terragrunt
• Opensource VoIP services such as Asterisk, Freeswitch, Kamailo, and OpenSips.
• Overall knowledge about vendors ecosystem providing solutions related to call automation (contact center technology providers, speech technology suppliers, conversational AI vendors).

Perks of being part of our team

You will become part of a young, dynamic and international team 🌎 (11+ nationalities), with a great deal of PhD’s and expert engineers.

100% Remote Job🏠 and company laptop

We love and encourage challenges, so you will have infinite possibilities of learning and growth (online training platforms annual subscriptions). If you’re up to it, sky’s the limit.

Verbio is an equal opportunities employer encouraging applications from everyone regardless of sex, age, race, ethnicity, religion, sexual orientation, gender identity, pregnancy, marital status or disability, fostering a diverse and inclusive workplace.